Frequently Asked Questions

Please use our dedicated Celebration Cake enquiry form. We’ll respond as soon as possible to confirm availability, discuss your requirements and send you a secure payment link.

Your order is only confirmed once payment has been received. We recommend enquiring as early as possible, particularly during busy periods.

Our postal brownies are freshly baked to order with care and attention using quality ingredients. Every box is carefully packaged to help ensure it arrives in excellent condition.

We aim to dispatch all postal brownie orders within 48 hours of receiving your order. Once dispatched, please allow up to 48 hours for Royal Mail Tracked delivery.

Please note that orders placed after 3:00 pm on a Thursday may not allow sufficient time for Saturday delivery.

We always aim to dispatch orders as quickly as possible. However, delivery times are estimates and cannot be guaranteed by Royal Mail.

During busy periods, including Christmas, Valentine’s Day, Mother’s Day, Easter and other seasonal events, delivery times may be longer than usual. We recommend ordering in plenty of time if your brownies are for a special occasion.

Whilst we take every care when packaging your order, once it has been handed to Royal Mail, we cannot accept liability for accidental damage, delays or loss during transit.

Please ensure that the delivery address provided is correct, as we cannot be responsible for orders delivered to an incorrect address supplied by the customer.

For the best taste and quality, store your brownies in an airtight container in a cool place.

Our brownies are best enjoyed within 7 days of delivery.

Brownies can also be frozen if required. Simply wrap them well before freezing and allow them to defrost thoroughly before enjoying.

Please visit our Brownie Ingredients & Allergens page before ordering for full details of ingredients and allergens.

Important: Our products are prepared in a kitchen where nuts and other allergens are handled. Whilst we take every reasonable precaution to minimise the risk of cross-contamination, we cannot guarantee that any of our products are completely free from traces of allergens.

If you or the recipient has a food allergy, intolerance or dietary requirement, please contact us before placing your order and we will be happy to advise.

All of our cakes and brownies are handmade to order. As a result, colours, decorations and finishes may vary slightly from the photographs shown on our website.

This makes every order unique while maintaining the same high standard of quality.

Due to the perishable nature of our products, we are unable to accept returns or exchanges.

If there is a problem with your order, please contact us as soon as possible after delivery and include photographs where appropriate. We will always do our best to resolve any genuine issues quickly and fairly.

If you have any questions before placing an order, we’d love to hear from you. Please get in touch via our Contact Us page or send us a message through our social media channels, and we’ll be happy to help.